Exchange Policy

If something is not right, we will fix it.

If your diaper arrives faulty, or we have sent you the wrong item, we will send you the correct one straight away — and you keep the original. Nothing to post back, nothing to pack, no waiting.

How to claim

Message us on WhatsApp at 0316-9584609 or email tinynestcare@gmail.com within 7 days of delivery, with:

•     Your order number

•     A photo of the item you received

•     A short note explaining what is wrong

We will reply as soon as we can and arrange your replacement.

Please note: for health and hygiene reasons, we cannot accept the return of any diaper, insert or liner that has been used, worn or washed — unless it is faulty. Please check your order before washing or using it.