Delivery Policy

Where we deliver

We deliver across Pakistan through our courier partners. A small number of remote areas may not be serviceable. If we cannot deliver to your address, we will contact you and cancel the order at no cost to you.

Order confirmation before dispatch

Because we ship on a cash-on-delivery basis, we confirm every order by phone call or WhatsApp before dispatching it. Please keep your phone available after ordering — this is the step that gets your parcel moving. If we cannot reach you after reasonable attempts, we may cancel the order.

How long it takes

Orders are delivered within 2–5 working days across Pakistan, once your order has been confirmed.

These are estimates, not guarantees. Delivery may take longer during sale periods and public holidays, or because of weather, strikes or other events outside our control. Working days exclude Sundays and public holidays.

Delivery charges

Delivery is charged separately from the product price and is shown at checkout before you confirm your order. Any promotional free-delivery offer will state its own conditions.

Tracking your order

Once your parcel is dispatched, we will share a tracking number so you can follow it on the courier’s website. If you need help tracking your order, message us on WhatsApp at 0316-9584609 and we will chase it for you.

Payment on delivery

Please have the exact order amount ready in cash when the courier arrives. The courier will hand over the parcel once payment is collected. Please check that the parcel is sealed and undamaged before accepting it.

Failed delivery

If the courier cannot reach you, they will normally attempt delivery again. If delivery fails after reasonable attempts, or the parcel is refused, it returns to us and the order is cancelled. You are not charged, as payment is only collected on delivery.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us within 48 hours of the delivery date. We will investigate with the courier and resolve it, either by resending your order or cancelling it, at no cost to you.